Shipping & Returns

RETURN POLICY

IN STORE PURCHASES

We will accept items purchased in-store for exchange or store credit only. Items must be returned within 14 days of purchase and in their original condition (unworn, unwashed, unaltered) with the tags attached. Shoes must be returned with the original shoe box, free of damage. Items that do not meet these standards will not be accepted.

All items marked “Clearance” are final sale.

ONLINE PURCHASES

We will accept returns or exchanges on online orders that are sent back to us within 14 days of delivery. All returns must be in unworn, undamaged condition with their tags still attached. If returning shoes, please send back in the original box. We will process your return once we receive the item/s in our store.

Full-price items may be returned to us for a refund or exchange. Anything purchased at clearance is FINAL SALE, not eligible for return or exchange. We're always happy to provide additional info about fit before you purchase -just call us at 206.935.9400 or send us an email at info@clementines.com and we'll do our best to advise you!

Here’s what to do to return your online order...

Email us within 7 days of delivery at info@clementines.com to start your return or exchange. Tell us the items you wish to return, the reason for your return, and what item/s you'd like to exchange for (if applicable). We'll email you a shipping label and more detailed return instructions.

 

Exchanges
If you would like to exchange an item for a different size/color, please email us at info@clementines.com
 or call us at 206-935-9400 so that we can hold the correct size/color for you. Once we receive your return, we will mail out the exchange. Clementines will reimburse the cost for your return shipping and cover the cost of shipping out the exchange.

Gifts
Gifts may be returned for exchange or store credit within 2 weeks. We will mail you a gift card for the value of your item(s) once we have received it.

Questions
Don’t hesitate to contact us at info@clementines.com if you have any questions about your return. We’re here to help!

 

SHIPPING INFORMATION

Most orders ship within 24 to 48 hours via USPS first rate or priority mail. Unless ordered on a weekend, they will be sent out the following business day. Tracking information will be emailed to you as soon as it is available.

Continental US
Shipping within the lower 48 states is FREE on orders that total $150 or more! For orders under $150, there is a $12 flat fee.

Alaska / Hawaii
There is a $25 flat fee on all orders shipped to Alaska and Hawaii.

International
There is a $45 fee on all orders shipped internationally. If the customer is shipping to a destination outside the US, additional tax, customs and import duties will be levied by the purchaser's local government. All additional taxes and fees are the responsibility of the purchaser. This can range from 20% to 40% of the order value. Items will be shipped from Seattle, WA, with an official invoice declaring the exact total of merchandise purchased in US dollars. We will not declare goods as a gift or lower the value for our own and the purchaser's protection.

Expedited Shipping
Expedited shipping is available. Please contact us by phone or email to detail your options and additional cost.

 

PAYMENT INFORMATION

We accept all major credit cards and PayPal.

Phone Order
If you prefer to place your order by phone, call us at 206-935-9400. We're open Tue - Sat 10-6 pm.

Sales Tax
When shipping items within our home state of Washington, we charge 9.6% sales tax.

Price Adjustments
If Clementines lowers the price on a full-price item you’ve purchased, we are happy to offer a one-time price adjustment within 14 days of your order’s receipt. Please be aware price adjustments are only refunded as store credit. Unfortunately, items already on sale are not eligible for price adjustments.

Secure Payments
We reserve the right to deny any order that may warrant concern or suspicion. Clementines uses up-to-date technology to protect your information. 

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