FAQ – Clementines

FAQ

Clementines Return Policy

We want you to be thrilled with your purchase! If you’re not, no problem -- you have 14 days to return items for a full refund, and an additional 14 days if you would like to return for a store credit.

Returns: Please make sure that returned items are unworn, in original condition, and in original packaging with tags attached. Items that do not meet these standards will not be accepted and will be sent back to you at your expense. Please purchase tracking for your shipment; if a returned item is lost in transit and we are unable to track it, we will not be able to issue a refund.

Return Address:

Clementines
310 Occidental Ave S
Seattle, WA 98104

Exchanges: If you would like to exchange an item for a different size/color, please email us at staff@clementines.com or call us at 206.935.9400 so that we can hold the correct size/color for you.  Once we receive your return, we will mail out the exchange.  Clementines will reimburse the cost for your return shipping and cover the cost of shipping out the exchange.

Clearance Items: Items that are marked down for clearance will always be marked “Final Sale” and may not be returned.

Gifts: Gifts may be returned for exchange or store credit within 4 weeks. We will mail you a gift certificate for the value of your item(s)  once we have received it.

Questions: Don’t hesitate to contact us at staff@clementines.com if you have any questions about your return. We’re here to help!

Shipping Information

Most orders ship within 24 to 48 hours via USPS first rate or priority mail. Tracking information will be emailed to you as soon as it is available.

Continental U.S.

Shipping within the lower 48 states is FREE on orders that total $250 or more! For orders under $250, there is a $12 flat fee.

Alaska / Hawaii

There is a $25 flat fee on all orders shipped to Alaska and Hawaii.

International

There is a $45 fee on all orders shipped internationally. If the customer is shipping to a destination outside the US, additional tax, customs and import duties will be levied by the purchaser's local government. All additional taxes and fees are the responsibility of the purchaser. This can range from 20% to 40% of the order value. Items will be shipped from Seattle, WA, with an official invoice declaring the exact total of merchandise purchased in US dollars. We will not declare goods as a gift or lower the value for our own and the purchaser's protection.

Expedited Shipping

Expedited shipping is available. Please contact us by phone or email to detail your options and addtional cost.

Payment

Clementines.com accepts all major credit cards and PayPal.

If you would prefer to place your order by phone, call us at 206-935-9400! You can reach us from 10:00 a.m. to 6:00 p.m. PST, Monday through Saturday, and 11:00 to 5:00 on Sunday.

Sales Tax

When shipping items within our home state of Washington, we charge 9.6% sales tax.

Price Adjustments

If Clementines lowers the price on a full-price item you’ve purchased, we are happy to offer a one-time price adjustment within 14 days of your order’s receipt. Please be aware price adjustments are only refunded as store credit. Unfortunately, items already on sale are not eligible for price adjustments.

Secure Payments

We reserve the right to deny any order that may warrant concern or suspicion. Clementines uses up-to-date technology to protect your information.

Refund Policy

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@clementines.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@clementines.com and send your item to: 310 Occidental Ave S, Seattle, WA 98104.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 310 Occidental Ave S, Seattle, WA 98104

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.